Privacy Policy and Data Protection

Effective Date: 07 May 2025

Prescribe Digital is committed to safeguarding personal information and ensuring compliance with

international data protection laws. We have maintained a 100% data security record since 2005.

This Privacy Policy outlines how we collect, use, store, and protect your information. For any queries,

contact us at dataprotection@prescribe-digital.com.

1. About Us

Prescribe Digital is an internationally recognised group operating in Australia, the United Kingdom,

New Zealand, Ireland, Hong Kong, and the Philippines. We provide healthcare technology solutions

tailored to regional needs.

Our operations are supported by high-security data centres accredited with ISO 27001.

2. Information We Collect

We may collect and process the following personal and organisational data:

  • Name and job title

  • Organisation name (e.g., NHS Trust, LHD, HHS, DHB)

  • Business contact details (email address, phone number, address)

  • Data submitted via our website (e.g., enquiry forms, job applications)

  • Information relevant to your account or application, such as CVs or interview notes

  • Technical information such as IP addresses, browser types, and usage logs (see section on

  • Cookies)

3. How We Use Your Information

Your data is collected for the following purposes:

  • Internal record-keeping and account management

  • Processing and delivering services (e.g., audio-to-text transcription)

  • Customer support and service improvement

  • Processing job applications and candidate communication

  • Legal and regulatory compliance

With your consent or where permitted by law, we may also send promotional communications related to our products or services.

4. Your Rights and Choices

  • You have the following rights concerning your personal data:

  • Access: Request a copy of the data we hold about you

  • Rectification: Correct any inaccurate or incomplete data

  • Erasure: Request deletion of your personal data

  • Restriction: Limit the processing of your data

  • Objection: Object to direct marketing or certain processing activities

  • Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, email dataprotection@prescribe-digital.com with the subject line “Personal

Data Request” or “Personal Data Opt-Out”

5. Data Retention

We retain your data only as long as necessary to fulfil the purposes it was collected for, including

legal, accounting, or reporting obligations. After this, your data is securely deleted or anonymised.

6. Data Sharing and Third Parties

We do not sell your data. We may share it with trusted partners for the purposes of:

  • Service delivery (e.g., cloud hosting providers)

  • Legal or regulatory compliance

  • Recruitment and background checks (if applicable)

All third parties are contractually obligated to adhere to equivalent data protection standards.

7. International Data Transfers

Your data may be stored and processed in the following territories, with robust security and privacy

controls:

  • United Kingdom: GDPR compliant; ISO 27001 and ISO 9001 accredited; NHS Data Security and Protection Toolkit compliant; Data Centres: ISO 27001, G-Cloud approved Tier III and IV; Registered with the ICO (Z9717899); Cyber Essentials Plus certified

  • Australia: Compliant with the Australian Privacy Principles (Privacy Act 1988); ISO 27001, 14001, and 9001 certified data centres; Azure-hosted; Registered company: ABN 77 678 764 835

  • New Zealand: Privacy Act 2020 compliant; ISO 27002 accredited data centres in Auckland

  • Philippines: Compliant with the Data Privacy Act of 2012; Registered with the Philippine National Privacy Commission; No client data stored in local servers

  • Hong Kong: Fully compliant with the Personal Data (Privacy) Ordinance (Cap. 486); Company Registration: CR 0503280 New Zealand Legislation

8. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience, analyse traffic, and deliver

relevant content.

Cookies used:

  • Essential cookies: For secure access and site functionality

  • Analytics cookies: (e.g., Google Analytics) to improve site performance

You can manage your cookie preferences via your browser settings.

9. Security Measures

We implement technical and organisational measures to protect your personal data:

  • Encrypted data storage and transmission (TLS/SSL)

  • Firewalls, access controls, and multi-factor authentication

  • Regular third-party penetration testing

  • Ongoing employee data protection training

  • Continuous monitoring for threats or breaches

10. Contact Us

For any questions, data access requests, or concerns about privacy, contact us:

Email: dataprotection@prescribe-digital.com

Subject Line: Privacy Enquiry or Personal Data Request

Prescribe Digital reserves the right to update this Privacy Policy as needed. All changes will be posted on this page with an updated effective date.